REFUNDS & RETURNS POLICY

DATE OF LAST UPDATE: 20 October 2022

NON PRINT ON DEMAND PRODUCTS

Returns

If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund. You may return any Product (as defined below) purchased on timelesstogs.com in accordance with the terms below:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

A return authorization must be requested within 30 days of your date of delivery. You must contact us at support@timelesstogs.com to request and receive an RMA.

The return authorization number must be included along with your returned product. 

Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.

You must return the Product to the address provided to receive a refund at your cost within 30 days of receipt of the RMA.

Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions

Shipping and handling charges, gift wrap fees, and taxes paid (such as state sales tax, customs duty, VAT, or GST) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to timelesstogs.com.

If you return a product to Timeless Togs (a) without a return authorization from timelesstogs.com or (b) without all parts and accessories originally included with your purchase, Timeless Togs retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

If the product is inspected and determined to be in good physical condition, Timeless Togs retains the right to charge you a 30% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items

• Gift cards.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@timelesstogs.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@timelesstogs.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Contact

If you still have questions about your return, please contact Contact customer service at support@timelesstogs.com.

OR via mail to:

Timeless Togs

Re: Customer Support

137 Myrtle Street, , Redwood City, California, 94062

Business Hours:

Hours: Mon - Fri: 9am - 5pm PST Someone will respond to you in 24-48 business hours.

PRINT ON DEMAND PRODUCTS

In general, Timeless Togs only offers refunds for damaged/misprinted/defective items. We do not honor buyer’s remorse.

Damaged Items - Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please contact us at support@timelesstogs.com

The return address will be given to you upon acceptance of a return. When we receive a returned shipment, an automated email notification will be sent to you.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

You hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Timeless Togs does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Buyer’s Remorse - We do not refund orders for buyer’s remorse. Requests for size exchanges, do not like the item etc will not be honored. Please know your size and understand what you are ordering before making a purchase. Thank you.